Today, the market for goods and services is full of diverseproposals. Attention is attracted to all sorts of phones. Some long and carefully choose a smartphone, save on it, and then buy. But not all such operations are fun. Sometimes it turns out that the gadget did not fit. Or he has defects. Can I return the phone to the store? And if so, how to do it? We need to understand all this further. In fact, everything is pretty easy. And if we correctly approach the solution of the task, we will be able to implement it with minimal losses.
What does the consumer rights law say?
Can I return the phone to the store? In order to fully understand this issue, we will have to study the law "On the Protection of Consumer Rights". The situation in question is discussed in detail here.
Theoretically, there is a chance to return the device.But not in all cases. This operation is possible when purchasing poor-quality products. And nothing more. It involves additional hassle, which takes a lot of time. But more on that later. To begin with, we will examine in more detail different life situations.
Do not like it
Is it possible to return a phone that does not belong to the store? Many sellers say that there is no such right for citizens. If the device is working properly, then it can not be exchanged or returned. Is it so?
To some extent yes.If you consider a smartphone as a technically complex product. Such devices can not be returned if they are in good order. Many people believe that the phone is a complex gadget. After all, there is so much in him!
About the list of complex products
And so think about whether you can return the phone to the store, not worth it. As we have already said, so the sellers advise.
In fact, a list of technically complex products will help clarify the situation. It does not have smartphones. It is possible to find in the corresponding list only "telephone sets and household radio electronics".
Modern phones are officially recognized as portable transmitting stations. And they have nothing to do with telephones. So, the smartphone is not included in the list of technically complex products.
The truth is near
And what happens in the end? Is it possible to return a serviceable phone to the store? Yes. Moreover, such devices are allowed to be exchanged. For example, with a surcharge.
Over time, each person will be able to exchange non-food goods or return money for it. Even if the products are of high quality.
Is it possible to return a new phone to the store? Modern citizens have this right. And this despite the fact that many sellers refuse to take the device back. This is a violation of consumer rights!
It is worth remembering that the buyer has only 14 days to return the quality products. The countdown begins after payment for the goods.
Did not like the model? Did the color match? Just uncomfortable using the phone? On the exchange or his return to the store there are only 2 weeks. After that, the service will be refused. And already by law!
Can I return the defective phone to the store?Under the current legislation, in this case, any non-food products can be exchanged or given back to the seller. And even technically complex products.
This means that do not take back to the storedefective phone have no right. If the seller refers to the fact that the device is a technically complex product, you can point to a defect. In this case, you will have to turn in the device, carry out an examination and only then decide what to do next - to return the phone or pick it up / exchange.
Terms during marriage
We found out whether it was possible to return the purchased phone to the store. Based on all of the above, it follows that such a right exists for every buyer, but throughout this or that period.
If it is a question of poor-quality production, then itsa return is possible throughout the life of the guarantee. Usually it is 1-2 years, occasionally more. The countdown starts from the moment of payment of the purchase and affixing on the warranty seal of the store.
Now a few words on how to implement the idea. After all, if the products are of high quality, then return it is problematic. Even within the statutory deadlines.
Can I return the phone back to the store? Yes, but if it comes to a quality device, this takes too little time. We'll have to hurry.
The first thing you can try to agree withsellers. For example, exchange the device for a similar or similar with a surcharge. If an understanding worker gets caught, he will go into position. In this case, it is necessary to observe certain conditions. We will discuss them later.
If the time has not yet expired, and the seller is allequally refuses to take the phone to the store, referring to the fact that this is a technically complex product, will have to fight a little. More precisely, send a claim to the store manager for a return of the product.
It will need to describe the situation and refer tothat phones are not technically complex goods. For example, you can specify a link to the letter of Rospotrebnadzor "On the Return of Mobile Phones" of October 22, 2010. Here explanations are indicated, with which we have already become acquainted.
Can I return the phone back to the store?With the solution of this issue, when a marriage is found, as a rule, there are no problems. Nevertheless, not every seller agrees to accept the purchased phone. Some even defective devices try not to take away, assuring that the malfunction is the work of the buyer. Unfortunately, such practice exists.
If even after the claim was denied acceptancedevice back, you can try to go to court. In this case, it is necessary to be prepared for the fact that the judiciary does not have an exact position on the topic under study. The phone can be recognized as a technically complex product, it does not. Therefore, it is not worth counting on such a scenario. Is that it's about poor-quality products.
We figured out if it was possible to return the phone back to the store. Usually this causes problems. And sellers are reluctant to take quality products back.
To prevent the realization of the idea in life is capable ofnon-compliance with the basic conditions of return. The thing is that the citizen must bring the phone in a commodity form, with all the labels and production seals.
Are these components missing? Then the serviceable device can by law not be accepted and exchanged. This is the only serious condition that must be observed.
What do you need to return?
It is worth paying attention to a few more features. Reflecting on whether it is possible to return the purchased phone to the store, the buyer should understand that he will have to prepare.
In addition to the presentation of the device, it is necessary to ensure the availability of:
- warranty coupon;
- receipt for payment;
- complete with the components of the device.
That is, all instructions, inserts, headset andother components must be in place. If the smartphone is in the "how bought" state, it is much easier to pass it. If there are shortcomings in the configuration, the process is refused. Complaining about such decisions is useless - they are legal. And every buyer should take this into account.
Can I return my cell phone to the store? Yes.This is a fairly common phenomenon. Only quality and serviceable phones are allowed to be returned or exchanged no later than 2 weeks after the purchase. You can not increase this period. But if you negotiate with the seller, then you will be able to pass the serviceable device without difficulty. This is an extremely rare version of the development of events.
How can I imagine a return procedure? Consider the least problematic situation - the service call in case of device malfunction. Then you have to follow the instructions of the following type:
- Assemble the complete set with a smartphone. Be sure to check the presence of all seals and stickers. It will not be superfluous.
- Handle the check and phone to the store.
- Write a complaint about the return of the device. The document specifies the reasons for applying for a service.
- Wait for an independent examination. It takes from 1 month or more. It all depends on the situation. If desired, the examination can be done independently and in advance.
- Get the results of the device check.
- Pick up money or exchange a poor-quality phone for a new one (with or without surcharge).
As practice shows, the results of the examinationhere are decisive. If the phone broke, but the check proved the fault of the buyer, even the defective goods in the store will not be accepted. Is it legal? Yes. After all, in fact, the buyer was sold quality products. So it is pointless to demand something from the seller in this situation.
Can I return my mobile phone to the store? The answer to this question will not cause any more trouble.
Some people wonder how to properly make a claim for the return of devices. The form of this document is written. You can print a claim on the printer.
The paper structure is standard. There is also a "cap" in the upper right corner, and the title of the document, and the main part with a detailed description of the situation and asking for a refund for the purchase, and a conclusion.
At the end of the claim, the applicant's signature is placed, as well as its transcript.
If a claim is attached materials or documents, you will have to draw up a so-called application. This is the list of papers attached to the request. It is written after the main part, before the conclusion.
In fact, everything is simple. And make up a claim for the return of the phone is not so difficult. Even a schoolboy will cope with this!
Can I return the phone back to the store? Completely. In any case, we will have to try to translate the idea into reality.
If the buyer decides to get rid of a substandard product, he must decide on the position. What is it about?
As we have already said, some sellers do not givereturn the phone, referring to the fact that this is a technically complex device. In fact, this is not so. And you can issue a refund by pointing out that smartphones are not complex devices.
Either the buyer was misled by sellingpoor-quality goods or not explaining its functionality. By law, sellers are required to provide only reliable and complete information about the product. And if a person is not told about certain features of the device, it can be returned.
To use at once 2 points of view notrecommended. Especially if the citizen decided to defend his rights through the court. In this case, the store will collect different claims from the applicant, which will indicate an uncertain life position. And then the court is likely to protect the outlets. Exceptions are cases in which the marriage of a smartphone is clarified and confirmed.
Can I return the phone to the store? By law - yes. In practice - not always. It is necessary to take into account many features of the process. Only then can we hope for success.
If it is a question of working products, then it is allowed to return or exchange, provided that the presentation is preserved for two weeks. After that, high-quality smartphones will not be accepted.
In the case of defective devices,try. After all, the buyer must prove and confirm the marriage. And before this - to achieve that the device was sent for examination from the store. Often sellers refuse to provide this service. And you have to go to court to protect your rights.
Before buying a smartphone is besttake a good look at it, study it and inspect it. Now in stores there are special stands on which the current phone models are located. They are included, available for test drive at the point of sale. Then you do not have to think twice about whether you can return the phone to the store, if he did not arrange a buyer.